Cookie Policy
Information about our use of cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Necessary
Necessary cookies are crucial for the basic functions of the website and the website will not work in its intended way without them. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| PHPSESSID | session | This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed. |
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| cb-enabled | 1 year | This cookie is associated with the cookie consent. This cookie saves the user preference on cookie consent. It saves whether a user has dismissed the notice to prevent it re-appearing on the re-visit to the website. |
| MoneypennyRef | 2 hours | This cookie is recording of origin and site entry to display the referring URL to the chat agent to gain insight into the source of the visitor and the context of the chat. It helps agents deliver a better experience by giving agents context, but chat can be conducted without this information. |
| MoneypennyHistory | 1 year | This cookie is used to keep track of the visitor visits and last chats. Based on the history cookie the previous five chat transcripts are displayed to the agent in the chat to allow faster understanding of the visitor conversation context, and faster resolutions. |
| MoneypennyUserAlias | 1 year | This cookie stores the visitor alias (name) on use of the setUserName() Javascript API. This cookie is used to support subsequent chats so that once it is known, the chat agent doesn’t need to collect the information again. This alias also will get displayed on the chatbox (as the visitor’s name), prechat form (as the value of the ‘name’ field, if it exists), and offline form (as the value of the ‘name’ field, if it exists). Optional cookie to improve the user’s and agent’s experience and prevent repetitive questions. |
| MoneypennyVisit | session | This cookie is used to keep track of the visitor visits. Based on the history cookie the number of visits is recorded and shown to the agent in the chat. It is also used for the ‘returning visitor’ proactive chat rule. With this returning visitors can be greeted differently. Some chat functionality will be impacted without the cookie. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie | Duration | Description |
|---|---|---|
| _gat | 1 minute | This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. |
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
| Cookie | Duration | Description |
|---|---|---|
| SESSION | session | No description available. |
| perfectportal-session | session | No description available. |
Please note that third parties (including, for example, providers of websites to which we may provide links within our website) may also use cookies, over which we have no control.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.